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Booking & Pickup
How do I schedule a pickup?
You can schedule a pickup through the website or WhatsApp by sharing your service, address and preferred time slot.
Schedule a Pickup →Can I change or cancel my pickup?
Yes. Contact our support team before the pickup window and we will help reschedule or cancel it.
Is there a minimum order value?
Most doorstep orders require a minimum value of ₹499 for free pickup and delivery.
Which areas do you currently serve?
We currently serve Bengaluru, Tavarekere, S.G. Palya, Kaveri Layout, BTM Layout, Koramangala and nearby neighbourhoods.
Can I book through WhatsApp?
Yes. WhatsApp is the fastest way to confirm your pickup, address and special instructions.
Services & Garment Care
Which laundry services do you provide?
We provide wash and fold, dry cleaning, wash and iron, steam ironing, shoe cleaning and corporate laundry.
Are customer clothes washed separately?
Orders are tagged, tracked and handled with strict segregation to avoid mix-ups.
How do you handle delicate fabrics?
Delicate garments are checked by fabric type and cleaned using suitable fabric-safe processes.
Can you remove every stain?
We treat stains carefully, but final results depend on fabric, stain type and how long the stain has been present.
Do you check garment care labels?
Yes. Care labels and fabric condition are reviewed before processing.
How are clothes packaged?
Freshly cleaned items are folded or hung, then packed in protective hygienic packaging.
Pricing & Payments
How is laundry pricing calculated?
Pricing depends on service type, garment weight, item type and any special treatment required.
Are pickup and delivery charges included?
Pickup and delivery are free on eligible orders above ₹499.
When is the final price confirmed?
The final bill is confirmed after inspection, weighing and service selection.
Which payment methods are accepted?
We accept UPI, cards, bank transfer and cash on delivery.
Do you offer subscription plans?
Monthly plans are available for families, professionals and business clients.
Delivery & Order Updates
What is the standard turnaround time?
Wash services usually take 24-48 hours. Dry cleaning may take 48-72 hours, and shoe cleaning can take 3-5 days.
Do you offer express delivery?
Express delivery is available in select areas depending on daily service capacity.
How can I track my order?
You receive updates from our team through WhatsApp or support calls during key order stages.
What happens if delivery is delayed?
Our support team will update you, share the reason and confirm the revised delivery time.
Can someone else receive my order?
Yes, if you authorize the receiver and they are available at the delivery address.
Shoe & Corporate Services
Which types of shoes can you clean?
We clean sneakers, running shoes, leather shoes, suede shoes, canvas shoes and everyday footwear.
How long does shoe cleaning take?
Shoe cleaning usually takes 3-5 days because drying and shape protection need extra time.
Which businesses do you serve?
We support hotels, restaurants, offices, salons, gyms, hospitals, clinics, schools and uniform-heavy teams.
How is corporate pricing calculated?
Corporate pricing is based on volume, pickup frequency, fabric type, turnaround needs and service scope.
Do you offer scheduled business pickups and monthly billing?
Yes. Corporate clients can request planned pickups, account support and monthly billing.
Still Need Help?
Our customer-care team is ready to assist with your order or service questions.
Mon - Sun: 7:00 AM - 9:00 PM
Popular Guides
Helpful Information Before You Book
Quick Answers
24-48 Hr Standard Delivery
On-time pickup and delivery, every time.
3-5 Days Shoe Cleaning
Deep cleaning for a fresh, like-new look.
Secure Protective Packaging
Careful packaging to keep your items safe.
Support 7 Days a Week
We are here to help, every single day.
Ready to Hand Over Your Laundry?
Schedule a convenient doorstep pickup and let ZEST take care of the rest.
